In our Customer Success track, discover the secrets to building strong and lasting customer relationships. Explore strategies for onboarding success, effective communication, and proactive issue resolution. Uncover how to turn satisfied customers into loyal advocates who drive referrals and expansion opportunities. Join this track to learn from CS experts who have mastered the art of customer satisfaction and retention, ensuring your clients' success throughout their journey.
Customer Success has started to carve a niche for itself in the recent past. Having taken over and transformed Customer Success teams in organizations of various levels of maturity, I have come to realise Customer Success does not have a shared meaning across the board. In 45 minutes, we will cover what the main ingredients are to build world class Customer Success teams.
Ewelina will use a mix of her experience from the CS Leadership roles from 3 different organizations (Europe and Australia) and combines it with the latest research on achieving a flow state at work to support CSMs with strategies to increase effectiveness and decrease burnout. The topic is especially relevant in the world of economic crisis and ai threatening more customer-facing jobs, which adds additional pressure on the CS teams.
Join me at the ARRtist circus to discuss about the power of a Success Plan - a shared document that ensures a smooth transition from sales to customer success and setting your customers up for success. We will explore the key principles behind designing a success plan that establishes common goals, aligns expectations, and sets the framework for an enduring partnership with your new clients. Gain practical insights and real-life examples on designing a comprehensive Success Plan tailored to your clients' unique needs. Learn and share your experience how integrating a Success Plan enhances collaboration, accountability and client satisfaction. Elevate your client relationships and drive business growth through a success plan.
Linus rüttelt und in seiner Master-Class wach und zeigt, wie Ihr durch Übernahme von Verantwortung für Umsatz einen Impact für Eure Kunden UND Euer Unternehmen gestalten könnt.
Join Lena to explore the transformative power of the Helix Growth Model in driving customer success and business growth. Discover how to effectively combine personalized customer interactions, technology-driven processes, and cross-department collaboration to unlock the full potential of your Customer Success efforts.
Wie sieht die Reise eines Customer Success Manager (CSM) eigentlich aus? Welche Stufen durchläuft er in der Entwicklung, welche Skills sind nötig und welche Stufen in einer Orga müssen erklommen werden?
Discover the secrets to unlocking unparalleled growth with the presentation on "How to Maximize Product-Led Growth with Customer Success!" Join us as we dive into proven strategies that align your sales efforts with a product-led approach, fueling rapid expansion and customer acquisition. Gain expert insights on leveraging your product's value proposition, optimizing sales processes, and driving revenue through customer-centric sales strategies. Don't miss this opportunity to revolutionize your growth strategy.