One Festival for Europe‘s Top Talent in Sales and customer Success

Discover the secrets to unlocking unparalleled growth with the presentation on "How to Maximize Product-Led Growth with Customer Success!" Join us as we dive into proven strategies that align your sales efforts with a product-led approach, fueling rapid expansion and customer acquisition. Gain expert insights on leveraging your product's value proposition, optimizing sales processes, and driving revenue through customer-centric sales strategies. Don't miss this opportunity to revolutionize your growth strategy.

Working alone, or in small teams does feel a lot like juggling. Doesn’t it? CSMs have a vital role, communicating between multiple stakeholders. Managing this on your own can be super difficult. Especially if you don’t want to drop a ball, or a customer. Join this presentation if you want to know, how to distribute tasks better, how to focus on the right customers and what to do to find the time to upsell.

In this masterclass, we'll dive into the transformative power of AI in Customer Success. As the landscape evolves, CSMs are uniquely positioned to be more than just problem solvers, fighting one fire after another; they can truly become trusted advisors. Through leveraging AI, we'll explore how CSMs can unlock insights, personalize interactions, and build long-lasting relationships with your customers. Join us to discover practical strategies and tools to elevate your role as a customer advocate in SaaS.

Linus shakes you up in his master class and shows how you can create an impact for your customers AND your company by taking responsibility for revenue.

Join me at the ARRtist circus to discuss about the power of a Success Plan - a shared document that ensures a smooth transition from sales to customer success and setting your customers up for success. We will explore the key principles behind designing a success plan that establishes common goals, aligns expectations, and sets the framework for an enduring partnership with your new clients. Gain practical insights and real-life examples on designing a comprehensive Success Plan tailored to your clients' unique needs. Learn and share your experience how integrating a Success Plan enhances collaboration, accountability and client satisfaction. Elevate your client relationships and drive business growth through a success plan.

Ewelina will use a mix of her experience from the CS Leadership roles from 3 different organizations (Europe and Australia) and combines it with the latest research on achieving a flow state at work to support CSMs with strategies to increase effectiveness and decrease burnout. The topic is especially relevant in the world of economic crisis and ai threatening more customer-facing jobs, which adds additional pressure on the CS teams.

Customer Success has started to carve a niche for itself in the recent past. Having taken over and transformed Customer Success teams in organizations of various levels of maturity, I have come to realise Customer Success does not have a shared meaning across the board. In 45 minutes, we will cover what the main ingredients are to build world class Customer Success teams.

Calling all Customer Success professionals! Prepare to embark on a transformative journey of personal and professional growth at the ARRtist event, Europe's premier sales and success gathering. Join us for an exclusive masterclass that focuses on unlocking your full potential as a Customer Success professional.

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During this workshop, you'll delve into the essential skills required for operating within both free and paid Customer Success Management (CSM) models. Explore the advantages for customers, companies, and teams across these opposite CS models. Embark on Personio's journey from paid to free CSM, gaining insights into which model aligns better with your skills and interests.

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